Privacy policy

1. Who is responsible for your data

SCALE CHATS LLC, trading as Ferrum Group, is responsible for personal information collected through this Site. Contact us at contact@ferrum-group.com or at 15 Rés. Abla, Rue Canada, Ét. 2, Tangier 90000, Morocco.

2. Information we collect

• contact details and project information submitted through forms;
• booking details processed through our scheduling provider;
• information provided to the project-assistant experience;
• limited technical information needed for security, reliability and abuse prevention.

3. Why we use it

• to reply to enquiries and prepare relevant conversations;
• to manage bookings and requested follow-up;
• to operate, secure and improve the Site;
• to meet legal and regulatory obligations.

We process information where necessary to respond to your request, operate a secure business website or comply with law.

4. Providers and transfers

We use providers for hosting, database services, scheduling and selected AI features. They process information only for the relevant service and under their own contractual and security commitments. Where required, recognised safeguards apply to international data transfers.

5. Retention

We keep enquiry and booking information only for as long as needed to manage the relationship, meet legal obligations and resolve disputes. Security records are retained for shorter operational periods unless an incident requires longer preservation.

6. Your choices and rights

Subject to applicable law, you may ask to access, correct or delete your information, object to or restrict certain processing, or receive a portable copy. Send requests to contact@ferrum-group.com. We may need to verify your identity first.

7. Security

We use organisational and technical measures designed to protect information from unauthorised access, alteration, loss or disclosure. No internet service can promise absolute security.

8. Third-party links

External websites and services have their own privacy practices. Read their policies before providing information to them.

9. Updates

We may revise this policy as the Site, providers or legal requirements change. The date above identifies the latest version.

10. Contact

Questions about this policy can be sent to contact@ferrum-group.com. Use of the Site is also governed by our terms of use.